Beta Terms
1. About these terms
These terms govern your use of Helicopter (the “Service”), which is provided by Arlo AI LLC (“we”, “us”). The Service is a private, invite-only beta. By using an API key we issue to you, or by otherwise using the Service, you agree to these terms, the Acceptable Use Policy and the Privacy Policy. If you use the Service on behalf of an organization, you confirm that you can bind it, and “you” includes that organization.
2. The beta is provided as is
- The Service is provided “as is” and “as available”. Features may change, break or be removed at any time.
- There is no service level agreement. We do not promise uptime, response times, support, or that any phone or data will be kept. Keep your own copy of anything you cannot afford to lose.
- We may set or change limits at any time, for example the number of phones, request rates and upload sizes.
- The Service is free during the beta. If we introduce fees, we will tell you before you are charged, and you may stop using the Service instead.
3. Accounts and API keys
Access is by invitation. Keep your API keys secret: anyone who has a key can act as your account. We only store a hash of each key, so we cannot show it to you again, but we can issue a new one. Tell us at {{CONTACT_EMAIL}} as soon as you think a key has been exposed.
You are responsible for everything done through your account and your API keys, including everything done by software, scripts, tools and AI agents that you or your team connect to the Service, whether or not you intended or expected it.
Eligibility. You must be at least 18 years old and able to form a binding contract. The Service is meant for business use. If you use it for a business, you confirm that you are authorized to bind that business.
Drafting note: counsel to confirm the eligibility wording (18 or older, or business use only) and whether any consumer-protection rules still apply to a business-use service. Remove this note before publishing.
4. Acceptable use
You must follow the Acceptable Use Policy. It forbids, among other things, account farming, verification-code fraud, ad and install fraud, spam, credential attacks and defeating the security of apps and platforms. We may monitor connection metadata (destination, port and time, not content) to enforce it.
5. Your phones and your content
- You keep your rights in the content you put on, or generate on, your phones (“Your Content”). You give us only the permission we need to run the Service for you, for example to host, run, encrypt, put to sleep, wake, fork and delete your phones when you ask.
- You are responsible for having the right to install and use the apps, accounts and data you use on a phone, and for following the terms of those apps and the platforms behind them.
- Forking a phone creates a copy. You are responsible for the copy and what it contains.
- Deleting a phone destroys its encryption key. We cannot recover a deleted phone.
- Phones can reach third-party apps and services. We do not control them and are not responsible for them. Android is a trademark of Google LLC; we are not affiliated with or endorsed by Google.
- Our property. We own the Service, including its software, APIs and documentation. These terms give you no ownership of them, only the right to use the Service as these terms allow.
- Feedback. If you give us feedback or suggestions about the Service, we may use them without restriction, payment or credit to you.
Drafting note: counsel to confirm the intellectual property and feedback wording. Remove this note before publishing.
6. Suspension and ending the beta
We may, at any time and with or without notice, suspend or end your access, revoke API keys, stop or delete phones, or change or end the beta in whole or in part. We may do this immediately if we think you have broken these terms or the Acceptable Use Policy, to protect the Service, other customers or third parties, or to follow the law. You may stop using the Service at any time. Sections that by their nature should continue to apply after your access ends will do so.
Your data when access ends. We delete your phones and destroy their encryption keys within {{DELETION_PERIOD}} after your access ends. Until then you may ask us for a reasonable chance to export Your Content, unless we ended your access because you broke these terms or the Acceptable Use Policy, or the law requires otherwise. Once a phone's key is destroyed, we cannot recover it.
Drafting note: Idan and counsel to set the deletion period and decide whether export help is offered in the beta at all. Remove this note before publishing.
7. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND WITHOUT ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE.
8. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, Arlo AI LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED {{LIABILITY_CAP}}.
Some places do not allow certain limits. Where that is the case, these limits apply only as far as the law permits.
What the limits do not cover. Nothing in these terms excludes or limits liability that cannot be excluded or limited by law. That includes liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, for wilful misconduct, and for anything else the law does not allow us to exclude.
Drafting note: counsel to confirm the carve-outs for the places we serve, including mandatory rights of customers in the EU. Remove this note before publishing.
9. Indemnity
If a third party brings a claim against Arlo AI LLC because of Your Content, or because you, or agents and tools connected to your account, used the Service in breach of the Acceptable Use Policy or the law, you will pay the damages a court finally awards and our reasonable costs of defending that claim. This does not apply to the extent the claim was caused by our breach of these terms or by our negligence. We will tell you about the claim promptly, let you control its defence where the law allows, and cooperate at your cost.
Drafting note: this indemnity is deliberately narrow: third-party claims only, tied to Your Content and breaches, and it excludes our own fault. Counsel to confirm. Remove this note before publishing.
10. Governing law
These terms are governed by the laws of {{GOVERNING_LAW}}, without regard to its conflict-of-law rules. Any dispute will be brought in {{COURT_VENUE}}, and you consent to the jurisdiction of those courts.
Drafting note: counsel to decide the governing law and venue, whether to add arbitration or a class-action waiver, and what mandatory consumer or data-protection rights customers in the EU keep regardless. Remove this note before publishing.
11. Changes to these terms
We may update these terms during the beta. If a change is material, we will tell you by email or on this site. If you keep using the Service after a change takes effect, you accept the new terms.
12. Sanctions and export compliance
You may not use the Service if you are subject to economic sanctions, are on a restricted-party list, or are located in a country or territory under comprehensive sanctions or an embargo. You must follow applicable export control and sanctions laws, and you may not use, access or export the Service in breach of them.
Drafting note: counsel to name the sanctions and export regimes that apply (for example those of the United States and the European Union). Remove this note before publishing.
13. Notices
We may send notices to the email address on your account or post them on this site. Send legal notices to us at {{NOTICE_ADDRESS}}, with a copy to {{CONTACT_EMAIL}}.
Drafting note: Idan to supply the postal address for legal notices. Remove this note before publishing.
14. General and contact
These terms, the Acceptable Use Policy and the Privacy Policy are the whole agreement between you and us about the Service. If a part is found unenforceable, the rest stays in effect. You may not transfer your rights under these terms without our written consent. Our failure to enforce a right is not a waiver of it.
Questions about these terms: {{CONTACT_EMAIL}}.